FAQ: Navigate through our comprehensive FAQ section to discover insightful information that addresses your queries with clarity and precision. Explore a world of knowledge that empowers your purchasing decisions, offering you a seamless and informed shopping experience. 1: Q: Manufacturer or trading company? Begin your exploration into the heart of Taizhou Olive Tree Crafts Co., Ltd, where we reveal ourselves as the proud artisans and visionary manufacturers of these exquisite creations. A: We are proud manufacturers with our very own factory, established in 2011, sprawling over 5000 square meters and home to 50 dedicated employees. Our talented design team is here to assist you with complimentary product design services, ensuring your ideas come to life with innovation and expertise.
2: Q: OEM service? Discover how we tailor bespoke services to fulfill your exact product aspirations, meeting and exceeding expectations with our custom offerings. A: Absolutely! We provide OEM services where you simply need to supply us with your LOGO and box design files. Let us personalize your experience seamlessly, providing a unique touch to your products.
3: Q: Are sample or trial orders available? Explore our sampling and trial order policies to experience our products first-hand, ensuring complete satisfaction and confidence in your choices. A: Indeed, seeing is believing! We offer samples, often free of charge for lower-cost items, though you may be responsible for express shipping fees. For trial orders, the more units you purchase, the more cost-effective it becomes per item, optimizing your investment. YES for trial orders, however the more you buy, the less you pay for each unit. Optimize your purchase with our scalable pricing options, ensuring value and efficiency in every order.
4: Q: What is the lead time? Delve into our streamlined production timelines to strategically plan your orders, ensuring timely delivery and utmost satisfaction. A: Our typical lead time ranges from 7 to 25 days post-order confirmation. For items we have in stock, expect a swift delivery, significantly reducing your wait time, allowing you to enjoy our products sooner.
5: Q: How do you ensure quality control? Learn about our stringent quality assurance protocols that guarantee the highest standards of excellence and peace of mind. A: We employ a dedicated full-time Quality Controller who provides thorough QC reports prior to each shipment. These reports encompass visuals, dimensions, packaging, testing results, and suggestions for improvements, guaranteeing your peace of mind and the utmost quality.
6: Q: How to place an order? Master the effortless steps needed to secure our exquisite products, ensuring a seamless and efficient ordering process. A: Once all details are finalized, we will send you a Proforma Invoice (PI) featuring product information and our banking details. Upon receipt of your deposit or full payment, your order will commence promptly, ensuring a smooth and efficient transaction.
Wish You Have A Pleasant Purchasing Time! Embark on a delightful shopping journey with us, where quality and satisfaction are our promises, and your joy is our mission. Please send your inquiry to receive more details. Connect with us to unlock further information and assistance tailored to your needs. Our team is here to guide you every step of the way.